1.I haven't received my order yet, where is it?
You can always check the status of your order by entering your order ID number and a ZIP code in the Order Status page available on the www.sexshopchina.com homepage.
2. How do I cancel my order?
For all order cancellations, please email service@sexshopchina.com or phone (0086)53282906636 8:00am-4:00pm Beijing time from Monday to Saturday
3. How do I add products to my order after it I got the confirmation email?
To add more products to an order already placed, you may email service@sexshopchina.com or call us (0086)53282906636 8:00am-4:00pm Beijing time.
4. I don't want to use my credit card online, how can I purchase something?
Orders can be placed confidentially over the phone with one of our trained representatives. You may call us toll free at: (0086) 532-829066367 8am-4pm Beijing time. Also, you can choose use western union or bank transfer
(1) Western Union:
First name: Yuan
Last name: Zhou
Address: Qingdao , Shandong , China
(2) Bank transfer:
The bank name: Industrial and commercial bank of china, NO.2 ShiNan branch, Qingdao .
5. Can I pay with Paypal?
yeah, our paypal account is maria_7696@yahoo.com.cn.
6. Why didn't I receive a confirmation email?
Some computers do not accept our emails due to the nature of our business. If you want your order ID and more information on your order you may email service@sexshopchina.com or phone (0086)53282906636 8:00am-4:00pm Beijing time from Monday to Saturday
7. How do I get a tracking number for my package?
On the order status page you can get you tracking number and tracking information for your package. If you do not have one, you may email service@sexshopchina.com or phone 008653282906636 8:00am-4:00pm Beijing time from Monday to Saturday
We suggest use EMS for delivery, If you have a tracking number, u can track your package on the EMS self tracking page at: http://www.ems.com.cn
8. How do I ship to an address that isn't mine?
When placing an order you can choose a different shipping address as your billing address or email service@sexshopchina.com
9. Do you refund shipping charges?
We refund shipping charges in the following cases:
(1) We ship an incorrect product.
(2) We ship a broken or defective product.
(3) The carrier damages a product during shipping.
If we re-ship a product in these cases, we do not add another shipping charge
10. What if a product is not in stock?
If a particular product is not in stock, you can be added to our waiting list. Once the item you have been waiting on becomes available, we will notify you via email or ship it out to you using your billing information on file. To do so, please email service@sexshopchina.com with waiting list in the subject line, and then list the item/s you would like to wait for.
11. How do I get discounts on my future purchases?
To receive discounts and great benefits, you can sign up to become a registered member on our site. As a member you can enjoy great discounts, be the first to find out about our sales and even get invited to some of our exiting events.
12. How do I sign up as a member?
Signing up for membership is easy; simply fill out the required information on the first page. Please make sure you write the right email address, otherwise You wont receive a confirmation email with a member number that you can use for great member benefits.
13. Are these products safe for use?
These products are sold for the intended use only; we are not responsible for any physical harm caused by any of the products sold herein.
14. Can I get a mail catalogue?
We currently do not mail catalogues for we are strictly an online business.
15. Are children safe at sexshopchina.com?
The products sold herein are intended for adults over the age of 18. We do not sell products for purchase by children. At the moment you register with sexshopchina.com, purchasing products from sexshopchina .com or providing information to sexshopchina.com, you assure sexshopchina.com that your are over the age of 18 and any information given to sexshopchina com about a third party is from a third party over the age of 18.
Sexshopchina privacy policy
Ordering information privacy policy
• We at sexshopchina .com will like to assure you that any information given to us is very secure. We do not use cookies on your computer. All information at that point is only shown to our administrators who then use that information for ordering and verification purposes.
• Any information given to us is never sold, traded, loaned or shared with any third parties besides the issuing bank of the credit card used to purchase for verification purposes only.
• We use encryption software for all data put into our customers on our site. You must be aware that when you click on hyperlinks and/or banners of third party websites, you are governed under the privacy practices and policies of that website. Once in a foreign webpage, we are not liable for the actions of that party.
• When placing an order with us your personal and financial information is encrypted on our website using the best encryption software SSL (secure socket layer) and you are on a secure site. That is the verification source to ensure you that our site is secure.
• While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information offline.
• If you have any questions about the security at our Web site, you can send an email to service@sexshopchina.com
Discreet billing and shipping information
• We ship our products in plain brown boxes or regular express boxes. Labels on these will have Web Merchants Inc. or Gift Interactive as return labels.
• "Web Merchants Inc." is what will appear on your credit card statement.
Please take a look at our return policy.
• All returns must be pre-notified. Prior to returning any defective or unwanted products please email service@sexshopchina.com with Return or Exchange in the subject line; please include your order ID number, name and address and a brief explanation for the reason of your return. Alternatively, you may call us toll free (0086)53289966007 Monday-Friday 8am-4pm Beijing time . prior to sending the product back.
• All items must be returned within 30 days of receipt for refund, exchange or credit.
• For all orders, please allow up to 3 weeks to receive your replacement or refund.
• Please, obtain a tracking number from a shipping carrier when sending a return. We are not responsible for returns lost on the way to us.
When returning your package please include:
• Order ID
• A note telling us what the problem was
• A note stating whether you would like a refund or an exchange for another item.
Returning of malfunctioned or incorrectly shipped items
• All items must be returned within 30 days of receipt for refund or exchange.
• Shipping charges will be refunded after we have received and verified the condition of the product for malfunction items.
• Incorrect items won't be accepted if their packaging is open or item is used.
• Items returned for malfunction exchange will be shipped out via Standard service at no extra charge.
Returning of unwanted items
• All items must be returned within 30 days of receipt for refund or exchange.
• We cannot accept unwanted products that are opened or were used.
• Unwanted oils and lubricants won't be accepted for return
• We are not responsible for any shipping charges for the items.
• Exchange items will be shipped via Standard service at no extra charge
Shipping policy
WE SHIP IN PLAIN BOXES WITHOUT ANY LABELING THAT CAN GIVE OUT THE NATURE OF YOUR ORDER.
PLEASE NOTE:
• ARRIVALS ARE BASED ON CARRIER STANDARDS WITHOUT ANY SHIPPING DISCREPANCIES OR PROBLEM.
• Saturdays, Sundays and/or holidays are not considered business days.
•
INTERNATIONAL SHIPPING INFORMATION
• Due to customs clearance, International orders may take up to 1-2 weeks for arrival depending on country.
• All items sold herein are legal in china ; however, certain countries have restrictions as to the use and or sale of sex toys. We are not liable for any items that are seized or confiscated by any foreign government.
• We are not liable for any tariffs, import duties or international taxes imposed outside china.
• For international shipping, prices may be higher than those shown to you when placing an order. If there is a difference in shipping cost we will notify you prior to shipping; then you can cancel your order, choose a different shipping address or continue with your order. If you choose to continue with your order, we will add the new shipping cost to the total of your order.
• If u choose Express delivery, we recommend EMS, it will take one weeks to delivery to any country. The delivery fee can be checked on http://www.ems.com.cn
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